Terms and Conditions
Last updated on 9 Nov 2025
Provider: Trissino Inc. (“Company”, “we”, “us”, “our”)
Contact: taka@trissinoai.com
Registered Office: California, USA
1. Agreement
These Terms & Conditions (“Terms”) govern access to and use of the Sales OS platform, applications, desktop tools, browser extensions, integrations, and related services (“Service”).
By creating an account, executing an order, or using the Service, you (“Customer”) agree to these Terms.
2. Eligibility and Accounts
Customer represents that it has legal authority to bind the entity and that all authorized users (“Users”) are at least 18 years old.
Customer is responsible for:
account creation, accuracy, and role/permission management
credential security
activities conducted through Customer’s accounts
3. Permitted Use and Restrictions
Customer may use the Service solely in accordance with these Terms. Customer shall not:
reverse-engineer, decompile, or modify the Service
circumvent technical protections or usage limits
interfere with or disrupt the Service
access the Service to build competing products
use the Service in violation of any law, including privacy, recording, monitoring, and employment laws
4. Customer Responsibilities (Call Recording, Monitoring, Consent)
Sales OS may process audio/video, transcripts, meeting metadata, and guidance signals.
Customer is solely responsible for:
Obtaining all legally required notices and consents for recording, monitoring, transcription, or AI-assisted guidance.
Informing participants when Customer uses “invisible” or non-joining desktop tools.
Compliance with laws concerning:
call recording
workplace monitoring
wiretap / e-privacy
employee notification requirements
cross-border data transfers
Company does not provide legal advice and does not determine Customer’s compliance obligations.
5. Subscription, Fees, Refunds, and Renewals
Fees and subscription terms are stated on the order form or checkout page.
Fees are due in advance and non-refundable unless a written refund guarantee is explicitly provided.
Subscriptions renew automatically for the same term unless Customer disables renewal or sends written notice at least 30 days before renewal.
Taxes (except Company’s income tax) are Customer’s responsibility.
6. Service Availability and Modifications
We may update, improve, remove, or modify features. We use commercially reasonable efforts to minimize downtime.
We may suspend access for non-payment, security threats, or material breach.
7. Customer Data and License
Customer owns all Customer Data.
Customer grants Company a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and analyze Customer Data:
to provide and maintain the Service
to improve models and features
to prevent fraud and abuse
to comply with law
Company may create aggregated or de-identified data that does not identify Customer or individuals.
8. Confidentiality
Each party must protect the other’s confidential information using reasonable care.
Exceptions apply when disclosure is required by law or when information is already public without breach.
9. Privacy and Data Processing
The Privacy Policy forms part of these Terms.
Where required by law or Customer policy, the parties may enter into a Data Processing Agreement (DPA) incorporating standard contractual clauses (SCCs).
Company may use vetted subprocessors with appropriate safeguards.
10. Security
Company implements technical and organizational measures appropriate to risk, including encryption and access controls.
Customer is responsible for:
secure configuration of its environments
SSO/SCIM settings
device and endpoint security
11. Third-Party Services
Interoperability with third-party services (e.g., CRM, conferencing tools) is governed solely by those providers.
Company is not responsible for third-party services.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Indemnification
Customer will indemnify and defend Company against claims arising from:
Customer’s unlawful use of the Service
Customer Data
Customer’s failure to obtain required consents
Customer’s misuse of recordings, transcripts, or monitoring features
14. Limitation of Liability
To the maximum extent permitted by law:
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
EACH PARTY’S TOTAL LIABILITY IS LIMITED TO THE FEES PAID BY CUSTOMER IN THE PRECEDING 12 MONTHS.
These limits do not apply to confidentiality breaches or Customer’s indemnification obligations.
15. Termination; Data Export
Either party may terminate for material breach after 30 days’ notice.
Upon termination:
Customer must pay outstanding fees.
Customer may export Customer Data within 30 days.
After that period, Company may delete or de-identify Customer Data unless legally required to retain it.
16. Compliance, Export, Sanctions, HIPAA
Customer represents it is not restricted by sanctions and will comply with export laws.
The Service is not designed for HIPAA-regulated PHI unless a signed BAA exists.
17. Changes to Terms
Company may update these Terms with reasonable notice. Continued use after the effective date constitutes acceptance.
18. Governing Law and Venue
These Terms are governed by the laws of the State of California.
Exclusive venue is in the state and federal courts located in California.
19. Notices
Notices to Company must be sent to taka@trissinoai.com.
Notices to Customer may be sent to the email associated with Customer’s account.