Privacy Policy
Last updated on 9 Nov 2025
Controller: Trissino Inc.
Contact: taka@trissinoai.com
Registered Office: California, USA
1. Scope
This Privacy Policy explains how we collect, use, share, and protect personal information when Customers and Users access the Sales OS Service.
2. Information We Collect
a) Account and Billing
Name, company, role, email, authentication information, billing contacts, subscription information, payment or invoicing details.
b) Service and Usage
Log events, device/browser information, IP address, timestamps, usage metrics, diagnostics, crash reports.
c) Call and Conversation Data (If Enabled)
Audio/video, transcripts, speaker metadata, meeting details, and signals used to provide real-time guidance.
d) Integrated Data
Information retrieved from Customer-authorized integrations such as CRM, call-analysis tools, conferencing platforms.
e) Customer Content
Playbooks, FAQs, documents, templates, uploaded files, and configuration data.
f) Support Communications
Support tickets, feedback, email/chat communications.
g) Cookies
See Section 7.
3. How We Use Information
We use personal information to:
provide, operate, and support the Service
authenticate users and secure accounts
process payments
deliver in-call insights and guidance
improve models, detection, analytics, and performance
detect fraud/abuse and maintain Service integrity
comply with legal obligations
send operational communications; marketing only with consent or where allowed
We may use aggregated or de-identified data for analytics and benchmarking.
4. Customer Data Roles
For Customer Data, we act as a processor.
Customer is the controller and responsible for:
obtaining all required notices and consents
defining retention settings
configuring access controls
For account/billing/website data, we act as a controller.
5. Sharing and Disclosure
We may share personal information with:
service providers/subprocessors (cloud hosting, analytics, email delivery, storage)
integrations enabled by Customer
corporate transaction partners (mergers, acquisitions)
legal authorities when required by law
We do not sell personal information in exchange for money.
6. International Transfers
Data may be stored or processed in the United States or other countries.
For data transferred from EEA/UK/Switzerland, we use legal safeguards such as Standard Contractual Clauses (SCCs).
7. Cookies and Tracking
We use cookies and similar technologies for essential functionality, preferences, analytics, and performance.
Where required, we display a cookie banner and allow preference management.
8. Data Retention
We retain personal information only as long as necessary for the purposes described:
account and billing records: duration of subscription + required legal period
logs/diagnostics: typically 12–24 months
call/transcript data: according to Customer’s configuration
after expiration: deletion or de-identification unless retention is legally required
9. Security
We implement technical and organizational measures, including encryption, access controls, logging, and monitoring.
No method is 100% secure; Customer must maintain secure configurations and device hygiene.
11. Privacy Rights
Depending on your jurisdiction, you may have rights to:
access personal information
correct inaccuracies
delete information
restrict or object to processing
request portability
opt out of targeted advertising or “sharing” under state laws
To submit a request: taka@trissinoai.com
We will verify your identity and respond within the legally required timeframe.
12. Marketing Preferences
You can unsubscribe from marketing emails at any time.
Operational or transactional emails may still be sent.
13. Third-Party Services
Links to third-party websites or tools are outside our control and governed by their own policies.
14. Changes to This Policy
We may update this Policy periodically.
Material changes will be communicated through email or in-product notifications.
15. Contact
If you have any questions about this Privacy Policy, please contact us at taka@trissinoai.com